Get in Touch With Us
Whether you have a question about how we review and rank casinos, want to flag something that needs updating, or would like to explore working with us, this page explains how to reach the team at Online Casinos Australia and what happens next.
How to Contact Us
Email is the most direct way to get in touch. Every message is read by a real person, and we aim to reply within two working days. Write to us at [email protected].
A short description of your enquiry upfront helps us route your message to the right person and get back to you faster. You do not need to be exhaustive — just enough context to make your question clear.
What You Can Ask Us About
We hear from a wide range of readers. The most common reasons people write to us include:
- Questions about our content — If something in one of our casino comparisons or guides is unclear, or you would like more detail on how we assess a particular site, just ask.
- Corrections and factual updates — We take accuracy seriously. If you spot something that looks out of date or incorrect — a bonus amount, a licensing detail, a payment method — please let us know so we can review it promptly.
- Suggestions for coverage — Have a topic you would like us to explore, or a casino you think deserves a closer look? Reader input genuinely shapes the direction of our content.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to discuss how we might work together, please introduce yourself and outline your proposal. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone you know is finding it hard to manage their play, mention it in your message and we will point you towards appropriate support services available in Australia.
What to Expect After You Write to Us
When your message arrives, it goes to a member of our editorial team — not an automated system. We read what you have written before we reply. Our standard turnaround is two working days; during peak periods it may take a little longer, but we will always follow up.
We do not send automated acknowledgements in place of a real response, so if you have not heard from us after three working days, it is worth checking your spam folder before writing again.
How We Maintain Our Standards
Online Casinos Australia is an independent comparison site. Our rankings are based on editorial research — we review how each casino handles welcome offers, game selection, payment options and player protections for Australians. Commission arrangements with casino operators do not determine how sites are ordered or presented.
Reader feedback is a genuine part of keeping that research current. Casino offers change, terms are updated and new sites launch regularly. If something you read here no longer matches what you find on a casino's own pages, flagging it helps us keep the information reliable for everyone who visits.
If you are exploring how the casinos we cover are assessed, our comparison methodology and the factors we weigh — including licensing, deposit methods and bonus conditions — are explained throughout our reviews. The offshore nature of these casinos is relevant to Australian players, and we cover what that means practically within our casino content.
A Note on Player Enquiries
We are a comparison and review site, not a casino operator. We cannot access player accounts, process withdrawals, resolve disputes with casino support teams, or act on your behalf with any of the sites we cover. For account-level issues, you will need to contact the casino directly through its own support channels.
That said, if you have had an experience — positive or otherwise — that you think our readers should know about, we are always interested to hear it. Reader accounts of how a casino actually operates inform the assessments we publish.
We Are Glad You Stopped By
Every message matters to how we improve this site. Thank you for taking the time to reach out — we look forward to hearing from you at [email protected].